This document sets out the terms of the contract between you and us FSS Parking Ltd
Please read these conditions carefully.
You have the right to cancel your booking within 24 hours before your arrival time with us.
What we do:
We will take reasonable care of your vehicle for the period you have booked and paid for, starting from when you give us the keys to your vehicle. FSS Parking Ltd operate a meet and greet service, cars are transferred from airport terminals to our short stay facility on the airport and then transferred to our long stay car park which is approximately 2 miles away. Your vehicle will be returned back to the short stay car park ready for your return.
We will only be responsible where we are at fault:
We will provide a free parking voucher for each booking if you are kept waiting longer than one hour for the chauffeur to arrive. No refunds will be given. If you park for longer than the period you have booked for, we will charge you the full price at the time. In the unlikely event we damage your vehicle while in our care we will have any repairs carried out at an independent industry approved body -shop at our own discretion. We will not be held responsible for hire costs of a vehicle whilst your car is being repaired.
We are not responsible for the following:
Matters that are covered by your car or holiday insurance. You must look to that for protection. Events outside our control or events you have not arranged insurance cover for nor have insurance excesses for.
Roadside recovery. It is the customer’s responsibility to have adequate cover in place prior to travel.
Keys and Fobs: Please ensure a spare key/key fob is available. In the event of any loss or damages to the originals as FSS Parking Ltd shall not be responsible for any transport/roadside recovery costs incurred as a result of non access to your vehicle. Customers should hand in only one key per car as FSS Parking Ltd cannot be held responsible for the loss of any keys to property and any consequential loss thereafter. In the event FSS Parking Ltd lose your car key/fob, FSS Parking Ltd shall replace it at the market value.
Mechanical failures, terrorism, catastrophe or criminal activity.
Any deterioration in the vehicle’s condition while it is with us, ie flat batteries*, windscreens, tyres, punctures, wheel trims/alloys as these are checks we do not make.
Stone chips, minor scratches that are not visible due to insufficient light, dirty exterior or bad weather on departure.
Property left unattended on our site or in your vehicle.
Any losses caused by you not leaving enough time for your flight.
Delays in collecting your vehicle caused by you losing the receipts or not having some other proper authority.
Claims you make after leaving the site.
Any consequential (indirect) losses.
* we reserve the right to jump start and move your car if necessary
What you must do:
Arrive in plenty of time, park where we tell you to, and not cause an obstruction.
Remove all your belongings from the vehicle.
Keep your luggage with you at all times.
Hand the vehicle over to us in a roadworthy, safe and legal condition with MOT (if applicable), Insurance and adequate fuel. Produce a receipt of some other authority when you come to collect the vehicle. We can refuse to hand over the vehicle if you cannot prove that you own it.
Pay any parking charges that become due if you park for longer than agreed - we can refuse to hand over the vehicle if you do not pay these charges.
Check your vehicle carefully before leaving it with us. Check your vehicle carefully before accepting the keys on your return to the UK.
Dealing with abandoned vehicles:
We may consider your vehicle abandoned if you do not claim it at the end of your booked period.
We may serve a notice of abandonment upon you at any time after that.
The notice will be valid if we send it by pre-paid post addressed to you as the person who made the booking or the registered keeper.
If you do not respond to the notice within 28 days, we may sell the vehicle and use the money from the sale to settle any money you owe us as a result of abandoning the vehicle.
We will keep any extra money made from the sale for you until you can no longer legally reclaim it.
We have the right to take legal action to recover any expenses caused by you abandoning the vehicle.
All abandoned vehicles will be charged a standard daily rate of £10.00. In the event the vehicle is not claimed after six months we reserve the right to inform the DVLA and legally claim it.
PLEASE NOTE - IT IS THE CUSTOMERS RESPONSIBILITY TO CHECK THEIR VEHICLE FOR DAMAGE BEFORE LEAVING THE TERMINAL - IF YOU FAIL TO DO THIS, NO FURTHER ACTION CAN BE TAKEN.
In the unlikely event you have a problem or a complaint you must inform the driver immediately.
If you fail to do this, once you have left the airport no further action can be taken.
Once you have informed the driver of your complaint, your next step is to call our office during opening hours which are Monday to Friday 9-5 on 0330 041 2966 You will be given instructions to put your complaint in writing or e-mail to be received by us within 7 days of your return. If you are required to obtain estimates for damage - these must be received by us no later than 14 days after collection of your vehicle. Failure to do this will result in your claim not being pursued. All complaints will be answered within 7-10 working days by a phone call or e-mail.
If you find the same Airport Parking product for less within 7 days of booking, tell us and we will match the price or refund the difference. Excludes offers conditional on buying other products. If you think you have found the same product for less, we need to know so please call us but first check that the product you are comparing is the same in all aspects!
All prices are for pre-booking and include VAT at the current rate of 20%
Parking is in £’s per vehicle per whole or part day.
Cancellation, Amendments and Refunds:
If you need to cancel or amend a booking please call 07921 145602 or e-mail info@FSS Parking Ltd.info.
If FSS Parking Ltd are not informed then it may not be possible to obtain a refund.
No refund is available for cancellations of bookings made within 24 (twenty-four) hours of travel or afterwards.
An administration fee of £10.00 per booking applies to all other cancellations.
No refund is available for unused part stays.
Chauffeur Parking (meet and greet service)
Please telephone the chauffeur services number printed on your confirmation 20 minutes prior to your arrival at the terminal.
You will then be asked to read and sign the waver.
The chauffeur will give you instructions for your return.
Because of strict timetables it is important that you telephone 20 minutes before you arrive at the terminal.
The meet times you gave us when you booked is the meet time that we have scheduled you in for any other times cannot be guaranteed.
Although the chauffeurs on duty will do their utmost to accommodate early arrivals it is your responsibility to make sure that you stick to this timetable.
If you are running early or late simply telephone and let us know in advance so that we can reschedule your slot with the chauffeur.
There may be an occasion where more than one of our drivers need to be present in a customers vehicle (ie for training purposes).
High Sided or Unusually Wide Vehicles:
No motorbikes, lorries, caravans or trailers are permitted even if multiple spaces are booked.
Unused Parking Days:
No refund available for unused part stays.
All clients must ensure that no items of value are left in their vehicles, as FSS Parking Ltd are unable to accept liability for their possible loss.
Manned 24 hours, floodlit, cctv, regular security patrols.
Chauffeur Parking (meet and greet)
The chauffeur drivers carry full jockey insurance.
It is the customer’s responsibility to make sure there is nothing at all of any value left inside the vehicle as FSS Parking Ltd can and will refuse to valet it. Customers must also be made aware that if the vehicle to be valeted is in a filthy dirty state on its exterior, any minor scratches that show up after the valet cannot be considered in any claim of any kind against FSS Parking Ltd.
All vehicles are parked at the owner’s risk. FSS Parking Ltd shall not be held responsible for any loss or damage to any vehicle or its contents unless the loss or damage is a direct result of FSS Parking Ltd’s negligence. FSS Parking Ltd reserve the right to move your vehicle to our overspill facility if required. We reserve the right to use a subcontractor if required.